eymerBLOG. - Comments

Doug Eymer comments on Simple Overcomplexination.

Doug Eymer — Fri, 26 Mar 2010 19:11:58 +0000

I felt that I should follow-up on my recent post concerning over-complicating technical support. Today I received the replacement end-cap for my MOPHIE 'juice pack air.' It was sent to me at no charge, and a second end-cap was also included in the package.

I admit that my original customer service ordeal was slightly drawn-out. However, I am very impressed –not only with MOPHIE's great product, but also their commitment to comprehensive and thorough customer service.

I grew up in Bradford Pennsylvania, home of the Zippo Lighter. Zippo has always had a policy where–if your lighter ever needed to be repaired, you could send it back and they would fix it for free. Growing up, I was led to believe that this was the way every company operated.

It is great to see a relatively new company like MOPHIE, that has these same great values.

If you own an iPhone and have a tendency to run out of juice by the end of the day, I highly suggest checking out the MOPHIE JUICE PACK AIR. You will be extremely pleased.

Doug Eymer comments on the FREE rule

Doug Eymer — Tue, 23 Mar 2010 22:27:35 +0000

I actually prefer wickahd awesome cute. thanks for the response!

Annemarie comments on the FREE rule

Annemarie — Thu, 11 Mar 2010 12:46:15 +0000

That bee is so cute! I know cute is a cringe-making word....how about, so DARNED cute?

ex eymer designer comments on Skymaster 2000, Turns Ten

ex eymer designer — Wed, 03 Feb 2010 01:55:30 +0000

My SkyMaster 2000 is worse for wear after all these 10 years of use and abuse.
Will we be able to buy the new and improved SkyMaster 2010 model soon?

David Meerman Scott comments on Paging Mr. Scott, Mr. David Meerman Scott!

David Meerman Scott — Wed, 13 Jan 2010 13:29:09 +0000

Thanks Doug!

Working with you has been a pleasure. But perhaps more importantly, your "DMS House Design" has been instrumental in my success.
David